Van Loon Recruitment

Technical Manager

Referentienummer: VAL00634
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Locatie

Sint Maarten

Bedrijfsprofiel

Our client is a leading retail company in Sint Maarten.

Taken en verantwoordelijkheden

• Responsible for managing the technical staff of the Technical Department.
• Responsible for the achievement of a targeted amount of technical calls and completed project installations in line with company standards, through effective people leadership of the technical staff.
• Maintain and increase the overall level of service for the company.
• Ensure technicians attend to all assigned calls and that they successfully repair the item in accordance with established standards
• Ensure consistent achievement of the company’s performance targets with regards to the turnaround time to get calls completed.
• Ensure that calls are closed as per the targeted timeline highlighted by the company.
• Train, coach, develop and lead a highly effective Breakdown, Service and Installation Team that achieves high performance results.
• Monitor and ensure that the technical staff achieve the targeted number of installations as highlighted by the company
• Monitor and ensure that each installation is completed in line with company standards, so as to deliver the best quality to the customer.
• Monitor, control and implement audits on tools, materials and parts given to technicians
• Manage the vehicles used by the Technical staff with specific focus on vehicle maintenance and gas consumption.
• Perform and lead routine meetings with the technical staff on issues affecting the department and performance.
• Attend and follow up with critical customer issues and inform the line manager of key issues and trends such as product quality failures.
• Visit customers with annual maintenance contracts and liaise with line manager to sell a targeted amount of annual maintenance contracts.

Profiel van geschikte kandidaat

• 3+ Years of experience in Air-condition/Refrigeration systems and home
appliances troubleshooting, repairs, installation and with the ability to learn the design
and calculation of future commercial unit installations
• Strong technical background, preferably with a degree in Mechanical Engineering
• Proven commercial acumen and selling skills
• People leadership and team building
• Analytical skills
• Ability to explain complex technical concepts

Arbeidsvoorwaarden

Attractive salary + benefits

Publicatie datum

15.09.2022

Contactpersoon

Omar van Loon